Traditional methods for identifying issues affecting retention, such as delayed surveys with low response rates, potentially ...

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation.

Honestly, there wasn't any b***ing involved, so I don't know what that was about.” The restaurant guest noted that while he “wasn’t even going to complain” about the server getting him the ...

11:11 delivers comprehensive and reliable disaster recovery solutions that ensure operational continuity. The Voice of the Customer report, which synthesizes Gartner Peer Insights’ reviews into ...

LOUISVILLE, Ky. (WDRB) -- A restaurant in Louisville's Hikes Point neighborhood could lose its liquor license after allegedly overserving a customer who hit and killed a pedestrian last fall.

ROSS TOWNSHIP, Pennsylvania (WTAE) — While dining with her son at Eat’n Park in Ross Township, Tami Konzier overheard their 81-year-old waitress, Betty, telling another customer that she ...

It's the latest legacy restaurant chain to run into financial trouble amid high food and labor prices, changing customer tastes and growing competition from newer casual chains like Shake Shack.

Gayle King quoted an uncensored gay slur while attempting to tell a joke on live TV. King, 70, made the remark on the Friday, April 4 edition of CBS Mornings during an interview with comedian ...