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Unlike the competition, Southwest Airlines allowed passengers to buy and book tickets — and then change them without extra fees, even at the last minute, if their plans changed. This was a Southwest ...

Some would say the low-cost carrier is still reeling from its high-profile incident, which displaced thousands of passengers and crew members.

Last month, Southwest ... to customer feedback. Before making the change to assigned seating – ending the open seating model that it had utilized for the past 50 years – Southwest Airlines ...