Shifting to more proactive service, the team now spends 14% of its time calling customers to build loyalty, according to CEO ...

With less than a week to go before a deadline that the Social Security Administration set to end phone support for certain ...

and free access to its Rovo AI agent — Atlassian has plenty of product news as the first full day of its Team '25 conference opens this morning. The new apps see Atlassian take its first formal steps ...

Customer service often means handling unreasonable demands with a polite smile, but some customers push the limits. When one ...

Volvo Construction Equipment (Volvo CE) has announced its partnership with Time Equipment as its authorized dealer for North ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

The worsening problems come as Elon Musk’s DOGE team pushes for more cuts at the agency, including in the department that ...

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

Marketers discuss how to make the case for brand investment by hypothesising, choosing the right metrics and building ...

The Social Security Administration — already reeling from plunging customer service ... soon as next week. The cuts have been ordered by leaders of Elon Musk’s cost-cutting team, the U.S ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would swiftly improve the agency’s customer service and slash its payment ...

Mumbai, April 20: A recent customer experience with Urban Company has sparked an important conversation about how service professionals ... hoping to relax after a long week.