There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

The bank’s in-house generative AI tool is streamlining customer service, reducing manual work and speeding up response times, improving both employee and customer experience ...

With a traditional five-day workweek, some people may feel as if they’re living for the weekends. Here’s how to liven up your ...

Welcome to Money, Sky News' consumer and financial news hub. Today: house asking prices have reached a record high; what it's ...

This Tech Guide explores three of the most common consumer “headaches,” including “Why do I have to keep repeating myself?,” as well as a five-point customer service innovation playbook. Get access to ...

Investing.com -- Bank of America (NYSE:BAC) Securities reported a significant wave of equity inflows last week, with clients adding $8 billion to U.S. stocks as markets faced their steepest weekly ...

Dive into the burgeoning world of Asian wines with Man Wah’s new set-dinner menu. Comprising seven courses created by chef Wong Wing-keung, its highlights include steamed lobster with glass ...

Here are some the most apparent benefits of pursuing the ACSR: As with many customer service representative certifications, you do not need a ... of wage increases during performance evaluations ...

In schools across the county, Autism and Disability Awareness Week has become an initiative aimed at promoting inclusion and raising awareness about disabilities. What began as a small project ...

During tornado season ... the warning coordination meteorologist at the National Weather Service’s forecast office in Norman, Oklahoma. “It does feel like old-school technology, but they ...

During tornado season, forecasters try to get the word out ... the warning coordination meteorologist at the National Weather Service’s forecast office in Norman, Oklahoma. “It does feel like ...