Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

Share feedback by calling 415.646.2005 or 3-1-1, San Francisco’s 24/7 Telephone Customer Service Center. Callers outside San ...

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

An Android library providing a dialog, which asks the user to rate the app or give feedback. You can also use the library to show the Google in-app review easily under certain conditions.

Software for customer service can do any combination of streamlining customer communication, automating repetitive tasks, tracking and measuring KPIs, and collecting customer feedback. Managers can ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

But for nearly 20% of customers in the UK, it’s customer service that counts. They have left their current provider because they feel let down by the service they’ve received. So, what does the best ...