The fintech firm adopted AI-powered surveys to better understand customer needs and address inefficiencies, which has led to ...

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index.

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

While surveys provide valuable insights, only a small percentage of customers typically participate, limiting the scope of ...

Got gripes about your commute? Your feedback could pay off–literally.The MTA officially launched its Spring 2025 Customers ...