The fintech firm adopted AI-powered surveys to better understand customer needs and address inefficiencies, which has led to ...

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index.

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

While surveys provide valuable insights, only a small percentage of customers typically participate, limiting the scope of ...

Got gripes about your commute? Your feedback could pay off–literally.The MTA officially launched its Spring 2025 Customers ...

Customer reviews are a powerful strategic tool that can boost your visibility, enhance your credibility, and improve ranking ...

It's key to a successful seller/customer dynamic. Loyalty in the form of favorable online ... as well as low prices, good service, and the opportunity to give feedback that the company acknowledges.

Throughout this period, the market is expected to register an astounding CAGR of 18.1%. Businesses have long since recognized the importance of customer feedback, but the paradigm has undergone ...

Chandra is driving a tech-enabled customer feedback system, ensuring that all front-facing employees collect at least 50 reviews via QR codes. “Customer service is one area where we must step up and ...

Bank Al-Maghrib emphasized that the quality of customer service at bank branches is important to customer satisfaction, loyalty, and financial inclusion. The bank added that it also plays a ...

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.