Nearshore operators have been discussing how artificial intelligence could transform the industry for years. However, like ...

Lawyers representing two Cebu-based BPO executives detained in the United States are urging the Philippine government to step ...

The closure of a facility operated by French BPO giant Teleperformance in Guyana has ignited a wave of speculation.

Mexico has dropped to the bottom of the 2025 Kearney Foreign Direct Investment Confidence Index (FDICI), landing 25th out of ...

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Technology companies in Argentina are rolling out new strategies to retain talent, as over 40% of them lost key professionals last year, according to a study by consultancy Hucap. Most of these ...

In a sweeping move to rein in federal spending, the Trump administration has canceled information technology contracts valued at $5.1 billion, branding them as “non-essential expenditures” on external ...

Living costs in Costa Rica are rising even as the inflation rate plunges and the local currency, the colón, continues to ...