Analyst-backed Strategies: Drive business growth with game-changing CX AI insights Analyst-Backed Strategies: 10 CX AI Insights for Executive Decision-Makers Analyst-backed Strategies: Drive business ...

TechTarget and Informa Tech’s Digital Business Combine.TechTarget and Informa In Part 1 of this series, we provided a short discussion of how generative AI works and how LLMs are trained. In this ...

Dynamics 365, Microsoft Edge, and Azure all got updates to boost multi-person collaboration. A contributor called it last month and we’re confirming it with our own year in review – this is the year ...

As the world races into an era defined by digital transformation and unprecedented technological advancement, the convergence of AI interactions and automation signifies a transformative shift in ...

TechTarget and Informa Tech’s Digital Business Combine.TechTarget and Informa No Jitter asked Derek Top, Principal Analyst & Research Director, Opus Research for his thoughts on a few questions ...

As Senior Director for CXone Product & Competitive Marketing at NICE, Laura Bassett leads a comprehensive go-to-market strategy for current and next-generation solutions with a team of product ...

Zoom held its annual Zoomtopia event October 3-4, 2023, and announced a slew of products and updates. Our coverage includes: In addition, Snom Americas introduced the Snom M500, a DECT phone system ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: DRUID AI’s launch of DRUID Conductor, ...

Stay informed and sign up for weekly No Jitter, Enterprise Connect, and WorkSpace Connect newsletters ...

Dave Michels is a Principal Analyst at TalkingPointz. His unique perspective on unified communications comes from a career involving telecommunications and IT, including leadership positions in ...

Adam is a Senior Product Manager at Local Measure, focusing on the Agent experience within the company's contact center solution. A large part of his work involves using generative AI to assist Agents ...

Brent Kelly is a principal analyst for unified communication and collaboration within Omdia’s Digital Workplace team. Since 1998, Brent has been the principal analyst at KelCor, Inc., where he ...